Terms and Conditions
Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.
We do not make any charges for deposits or final balances when paid by Debit Cards. Deposits and final balances paid by Credit Cards are subject to a 2.25% handling fee.
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking.
It is a booking condition of all tour operators & suppliers that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL receipt for flight inclusive bookings.
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.
CANCELLATION BY CLIENT
We reserve the absolute right to cancel or modify the arrangements made for the client, in which event our liability shall be fully satisfied if we shall repay the amount paid by the client in connection with such arrangements. However, every effort will be made to offer alternative transportation. If cancellation is caused by any event beyond our control, e.g. strikes, war, weather or the default of any Carrier, Hotel Proprietor, or other Principal the client shall remain liable for all expenses incurred on his behalf. All flights and travel arrangements are subject to the appropriatpermission being given by the CAA (Civil Aviation Authority) or other relevant Authority. In the event of this being refused for any reason whatsoever our liability shall be satisfied by refunding any amounts recovered by us from the Carrier/Principal together with any monies collected but not yet passed over to the Carrier/Principal.
We give all information and make all statements in good faith, and take all reasonable steps to verify such information but shall not in any event be liable for any errors or inaccuracies in any such statements or information, whether given orally or in writing and whether by us or by any of our Agents or Servants. In case of package holidays, scheduled flights or charter flights. Flight timings are provisional and may be subject to change.
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.
FORFEITURE OF RESERVATIONS
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.
PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger.
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 01294 559949 before completing any reservation to ensure compatibility for the holiday that you chose
Thorne Travel is an Accredited Body Member of Hays Travel Ltd, ATOL 5534
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our bookings conditions for further information or for more information about financial protections and the ATOL certificate go to: www.atol.org.uk/ATOLcertififcate
Thorne Travel is a trade name of Hays Travel Ltd who are registered in England and Wales/ Scotland with registered number 1990682 and Vat No.GB193167195. Registered Head Office: Hays Travel Ltd,25 Vine Place, Sunderland, Tyne & Wear, SR1 3NE
Thorne Travel is an Accredited Body Member of Hays Travel Limited, ATOL 5534.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Thorne Travel sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number L6099. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 050 or visit www.abta.com
The Hays Travel VAT number: GB193167195